Merchant Account Questions

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It's FREE. There is no cost to establish a new Merchant Account Questions merchant account. And, there is no cost to reprogram your existing point-of-sale (POS) system.

Call Merchant Account Questions now at (888) 918-VISA [8472] for your free custom proposal.

How To Get Started?

Merchant Account Questions welcomes you to call us toll-free at 888-918-VISA [8472] to get started today or “apply now” (add html hyperlink)

Merchant Account Questions FAQ’s:

Merchant Account Questions - What is a merchant account?

A merchant account is a special account that allows your business to accept credit cards as payment in person, over the telephone, by mail order, or over the Internet. You must have a merchant account if you want to be able to accept credit cards from your customers.

Merchant Account Questions - What is an acquiring bank?

An acquiring bank is the bank that holds your credit card merchant account. It is also the bank that transfers funds from your merchant account into your local bank account.

Merchant Account Questions - How do I apply for a merchant account and a payment gateway?

It's easy to establish a merchant account with Total Merchant Services. You can submit an application online, by fax, or by meeting with a sales representative at your business location. Your application will be approved almost immediately, your account will be activated, and, if you're buying or leasing new credit card processing software or terminal equipment, it will arrive in just days.

Merchant Account Questions - What is the discount rate?

The discount rate is one of the processing fees charged to your merchant account. It is a percentage of your gross sales.

Merchant Account Questions - What is the "per transaction" fee?

The "per transaction fee" is a nominal charge for processing each transaction through your merchant account service.

Merchant Account Questions - What is a charge back?

Charge backs occur when a credit cardholder informs the credit card company that the charge was not authorized, or that goods or services were not delivered as promised. Total Merchant Services along with its credit card processors use a sate-of-the-art fraud screening system to help protect you from fraudulent charges. If a customer claims that you did not deliver the goods or services for which they paid, you'll have seven days to provide evidence that the goods or services were received before the cardholder's account will be credited.

Merchant Account Questions - How often will I receive funds from Total Merchant Services?

Total Merchant Services will transfer funds from your merchant account to any checking account you designate on a daily basis.

Merchant Account Questions - What type of equipment do I need to accept credit cards?

If you have a retail storefront, restaurant, hotel, or service business you can use either a hard-wired or wireless point-of-sale (POS) credit card terminal or a personal computer equipped with credit card processing software. If you have an Internet business, or a telephone order or mail order business, you can use a virtual terminal. With a virtual terminal, you do not need to load any software onto your computer. Since this is Internet-Based software, you simply need access to the internet. Other options include using credit card processing software. This is software that you load onto your computer. Authorizations are obtained by dialing into the credit card processor with your computer modem. Or, you can hand enter (key in) data into a point of sales (POS) credit card terminal.

Merchant Account Questions - Why is Total Merchant Services the best choice to be my merchant account provider?

Total Merchant Services provides competitive rates, world class customer services, and fast and easy enrollment.

• FREE Equipment – Our Level 1 merchant’s qualify for one of our FREE Terminal Placement Programs.

• Terminal/Software Costs – We offer our credit card processing terminals and software just over our costs because we know that starting a business can be costly and we don’t want to add costs to your business just value.

• Low Rates and Fees – We offer some of the lowest rates and fees around because we know that every penny counts.

• World Class Customer Service - Total Merchant Services provides customer service via telephone 24 hours per day, seven days a week. Our representatives will help you with questions about transfers of money into your designated checking account, monthly statements, chargeback and retrieval requests, and other issues that face merchant account holders every day.

• Fast & Easy Enrollment - If you meet our liberal approval guidelines, your application can be approved quickly and simply. In most cases, we can tell you in minutes if your application will be approved, and can complete the entire process in a matter of days. Applying for an account is easy with our online application. Just complete the application online, print it out, sign it and fax it in. There's no need for original signatures and no expensive overnight deliveries. If you prefer, you can apply in person or over the phone with one of our sales representatives.

Merchant Account Questions - Internet Related FAQ

Merchant Account Questions - Why do I need a separate account for orders I accept over the phone, fax, mail or Internet?

Because you never take physical possession of a credit card so that you can swipe it through a magnetic strip reader, both Visa and MasterCard use different criteria for evaluating risk and have different fee structures for card-not-present transactions.

Merchant Account Questions - What is a payment gateway?

A payment gateway links your web site to the credit card processing companies and your merchant account. When your customer enters his or her credit card number on your web site, the payment gateway obtains authorization for the charge and later handles the transfer of funds into your merchant account. Total Merchant Services works with the industry's most widely used and reliable gateways including Authorize.Net, Plug N Pay, and VeriSign Payment Systems.

Merchant Account Questions - Do I need to have SSL on my web site?

No. To ensure that your customers are protected when they enter their credit card information on your web site, Total Merchant Services and its payment gateway partners use Secure Socket Layers (SSL) to encrypt sensitive personal information, including credit card numbers. There is no need for you to have SSL on your web site.

Merchant Account Questions - customer service

Our representatives can help you with questions about transfers of money into your designated checking account, monthly statements, chargeback and retrieval requests, and other issues that face merchant account holders every day. Call 1-888-848-6825 (extension 9400).

Merchant Account Questions – technical/terminal help desk support

If you have any questions about your point of sale (POS) credit card terminal, need to schedule telephone training for you or your employees, need to replace broken equipment, or need additional supplies, our terminal help desk is here to provide any assistance you need to keep your point of sale terminals up and running at all times. Call 1-888-848-6825 (extension 9404).

Merchant Account Questions – Frequently Asked Questions (FAQ):

Monthly Fees:

Statement/Customer Support Fee – is a monthly charge that covers the cost of your statement and 24/7 customer support 365 days a year.

Merchant Account Questions - is there a contract?

-Yes, don’t let anyone lie to you. Anytime you sign up for a merchant account to accept credit cards (in particular Visa/MasterCard) Visa/MasterCard require the merchant account owner to commit to a 3 year contract.

Merchant Account Questions - Why do I have a monthly minimum?

-Visa/MasterCard requires the monthly minimum because they are providing your business with the ability to process, yet require a minimum usage regardless of how much your process.

Merchant Account Questions - How much do I have to process to meet my monthly minimum?

-This depends on whether you’re merchant account is setup as a retail merchant account or MOTO merchant account.

o Retail Merchant Account (1.65%) = $1515.15

o MOTO Merchant Account (2.40%) = $1041.67

Merchant Account Questions - Is there a cancellation fee?

-Yes, it’s $295 if you cancel within the first year or $195 if you cancel in the 2nd or 3rd year